TERMS & CONDITIONS

 

ORDER CONFIRMATION

// You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en-route to you. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.  Please also note in some cases, your order may arrive in multiple shipments.

 

WHERE WE SHIP

// We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Box addresses. For the moment, we do not offer international shipping but we hope to offer this option in the future.

 

RETURNS & EXCHANGES

// At MAY.11, we want you to be completely satisfied with your purchase. We are committed to exchanging or refunding any merchandise that is defective or damaged.  Please review and follow the information below:

We accept exchanges on purchases only from our website  may11hairoil.com within  30 days of the order confirmation

We only accept returns with prior email notification. Before returning an item, please email us at contact.may11@may11.com and include a brief explanation for your return. Our team will review your request and issue you a Return Authorization #. To be able to proceed with an exchange or refund, we will need a copy of your purchase order receipt.

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items.

You will be refunded in full to your original form of payment. Please note: your original shipping charges are not refunded.

Please ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

 

PROMOTIONS

// Unless otherwise indicated, one discount code can be applied per transaction. Promotions are only applicable for dates indicated and while supplies last. We reserve the right to rescind a promotion at any time.

 

TAXES

// Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.